Request a return authorization

  • All return requests must be received within 30 days of the original shipment delivery date.

  • We do not process exchanges, please request a refund.

  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.

  • All items must be returned with their original tags and accessories (including removable belts, straps, etc.)

  • Star SALE items and Other Promo Sale items are considered Final Sale items cannot be returned or exchanged.

  • We inspect all returns and reserve the right to deny or refuse a full refund based on the returned condition.

  • Items that do not match the criteria above are subject to denial, store credit, and/or 20% restocking fee.

  • Please consider delivery confirmation/shipping insurance for your returned package as JFY is not responsible for lost return packages.

  • Returns are processed within 3-6 business days upon receipt of the package.

  • Refunds are issued back to the original form of payment or store credit.

  • When placing an order please select Postal Insurance for $1.99 at checkout to guarantee coverage if lost or damaged. If this is not selected at checkout we cannot guarantee compensation if lost or damaged.

    Please use below form for returns, refunds.


Return Request Form

All returned items need to be shipped back to 10627 Deerbrook Drive, Knoxville TN 37922. Thank you for your patience.